a 24 HOUR service for all your plumbing needs

BATHROOMS A SPECIALTY

At MCGPH we always pride ourselves on delivering the best top quality bathrooms

ONLY THE BEST TOOLS USED

A good job cant be done with bad tools can it? we only use the strongest tools for the job

TOP CERTIFICATIONS IN GAS

All the badges you see below have been accquirred by Ross Mcgregor (Director), MCGPH

CONTACT ROSS MCGREGOR

I am usually very busy and will try to reply to all messages within 48 hours, thank you.

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mcgregor plumbing & heating COMPLAINTS handling policy

- our complaints policy -

Our Complaints Policy:

We are committed to providing a high-quality legal service to all our clients.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please contact us with the details. We shall act quickly upon formal complaint and try to resolve the situation accordingly. If we have not resolved it within this time you may complain to the Legal Ombudsman.

- the next steps -

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1

We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

 

2

We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, Ross McGregor, who will review your matter file.

 

3

Ross McGregor will then invite you to a meeting to discuss and hopefully resolve your complaint. he will do this within 14 days of sending you the acknowledgment letter.

 

4

Within three days of the meeting, Ross McGregor will write to you to confirm what took place and any solutions he has agreed with you.

 

5

If you do not want a meeting or it is not possible, Ross McGregor will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 21 days of sending you the acknowledgment letter.

 

6

At this stage, if you are still not satisfied, you should contact us again and we will arrange for [another partner …or… someone unconnected with the matter at the firm …or, for a sole practitioner: [name] to review his/her own decision …or… appropriate alternative such as review by another local solicitor or mediation] to review the decision.

 

7

We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

 

8

If you are still not satisfied, you can then contact:

 

  Legal Ombudsman,

  PO Box 6806,

 Wolverhampton

 WV1 9WJ

 

about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk.

 

 

 

 

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CONTACT US

07984593065

INFO@MCGPH.CO.uk

 

Mcgregor Plumbing & Heating Ltd.

Registered Business Office Address: 26 Thistle Grove, Welywn Garden City , Hertfordshire  AL7 4AN

Registered Business No: 10178958                   Registered Business in England & Wales

 

 

Business Contact Details:

26 Thistle Grove, Welywn Garden City , Hertfordshire  AL7 4AN

Info@mcgph.co.uk or 07984 593065

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